Refund & Cancellation Policy
Web Dominix
Last updated: October 14, 2026
About this policy
This policy explains how cancellations and refunds work for orders placed with Web Dominix (webdominix.com). Web Dominix is a trading name (DBA) of Brillex Inc. It forms part of our Terms & Conditions.
Our money-back guarantee
If you are not satisfied with your initial design concepts, you can cancel before development begins and receive a full refund of everything you have paid, with no processing fee. Please tell us within 7 days of receiving your initial concepts.
How to cancel
Email info@webdominix.com with your invoice number. We confirm every cancellation request by email within 2 business days.
Refund schedule – website and design projects
| When you cancel | Refund you receive |
|---|---|
| Before any design work starts | 100% of the amount paid |
| After initial design concepts, before development begins (within 7 days of receiving concepts) | 100% of the amount paid |
| After development begins | Payments made are non-refundable because work has been completed. If you choose the 50% option, you will not be charged the remaining balance. |
| After you approve the website or it is launched | No refund (defects are fixed free under your support period) |
Development begins when you approve a design concept and we start building your website. We will always tell you in writing when development is starting.
Full refunds in any case
You are entitled to a full refund of the affected amount if:
- We are unable to deliver the service you paid for.
- You were charged twice for the same order by mistake.
- The delivered work is materially different from the package or scope you paid for, and we do not correct it within a reasonable time after you tell us.
Recurring services
- Hosting, maintenance, SEO and marketing plans can be cancelled at any time before the next billing date to stop future charges.
- The current billing period is not refunded once it has started.
- Domain registrations and third-party licences purchased for you are non-refundable.
When refunds are not available
- Change of mind after development has begun
- Delays caused by missing content, feedback or approvals from you
- Work completed as you specified in your brief or approved in writing
- Requests to copy another company's design, which we cannot do
How refunds are paid
Approved refunds are returned to the original card within 5 to 10 business days. Your bank may take a few extra days to show it.
Before you dispute a charge
Please contact us first. Most issues are resolved quickly, and a card dispute can delay a refund we would otherwise approve.
Inactive projects
If we hear nothing from you for 30 days, we pause your project and keep your files. Email us at any time to restart it.
Contact
Brillex Inc, DBA Web Dominix · 1007 N Orange St, 4th Floor, Wilmington, DE 19801 · info@webdominix.com · +1 (646) 452-6204